FAQS
How long is shipping?
How long is shipping?
All orders are dispatched within 24hrs of ordering & ship within 1-3 business days.
For more info on shipping, visit here
How do I track my order?
How do I track my order?
Once you've placed your order, you'll receive a confirmation email with your tracking number inside.
What is your refund/return guarantee?
What is your refund/return guarantee?
At LumiColla, we offer a 60-day money back guarantee on all orders.
Product Info
What are the benefits of using this mask?
What are the benefits of using this mask?
Our mask provides deep hydration, tightens pores, firms the skin, and strengthens the skin's barrier. It also helps improve skin tone and texture while reducing the appearance of fine lines and wrinkles.
How long will it take to see results?
How long will it take to see results?
Most users notice a visible difference within 2 hours - smoother texture, radiant glow, and a firmer feel. One mask = up to 7 days of glass-skin confidence.
Can I use the mask on sensitive skin?
Can I use the mask on sensitive skin?
Yes. Our formula is dermatologically tested and free from parabens, sulfates, alcohol, and artificial fragrance. It’s gentle, soothing, and designed with sensitive skin in mind.
How often should I use it?
How often should I use it?
For best results, we recommend 1 or 2 times per week for a full transformation. For special events or photo days, feel free to use the nights leading up to for maximum glow.
Can I use it with my other skincare products?
Can I use it with my other skincare products?
Yes! Our mask is designed to be coupled with your regular skincare routine for the ultimate glow-up.
Will this help with ageing & redness?
Will this help with ageing & redness?
Absolutely - our collagen mask doesn't just stop at hydration; it goes a step further with three different probiotics. These powerhouse ingredients strengthen the skin's barrier, acting as a fortress against ageing.
How many masks come in a pack?
How many masks come in a pack?
Each pack comes with 4 masks. Each mask is single use. We recommend starting with 2 masks per week for a month in order to get your skin glowing fast and rejuvenated. After the first month, you can use one mask per week to maintain healthy skin.